Select your Location

North America

Latin America


Asia Pacific & Middle East

Europe & Africa

service support

Home > Service / Support > unitech FAQ



  • Q: Disinfecting and Cleaning MCA Models
  • Whether you are using Unitech MCA models in healthcare environments and need to disinfect after every patient or in a factory warehouse where the device is routinely exposed to dust, dirt or grease, your device will need regular cleaning. This document details how you can safely clean your Unitech MCA models daily, as well as the monthly maintenance routine that will help keep your devices up and running...................Download for mor information
  • Q: unitech’s P Wireless Technology
  • Have you ever observed that most wireless mice come with a USB receiver?  As the picture below,  wireless mice manufacturers often use point-to-point 2.4GHz technology instead of Bluetooth because it:
    1. Simpliÿes the pairing process
    2. Consumes less power...................................Download for more information

  • Q: What is Global shutter?
  • When using a handheld barcode scanner, the successful scanning rate is determined by the speed and the accuracy of your hand movement, and especially under the environmental condition which cannot be avoided any hand or barcode jitters. The barcode image capture affects the barcode decoding efficiency and also affects the barcode recognition during the image process.Therefore, the barcode image distortion is the main cause of the reading failure.. ......Download for more information
  • Q: What is Cryogenics Circuit ?
  • Have you ever had a situation when the working time of your electronic devices become shortened rapidly under extreme low temperature? Can you imagine that electronic devices show low battery power in cryogenics circumstance, freezing temperature and also shorten the runtime of electronics? As a rule, electronic devices can be operated with battery as 4 to 6 hours in a normal environment, but why do they shut down immediately at -20 degree centigrade?......Download for more information

  • Q: How do I check what Access Point I'm currently connected to?
  • 1) Double tap the network icon on the tool bar (for network connection)
    2) The wireless properties will come up and you'll see a button for "LOG"
    3) Click "LOG" and a list will pop up. At the bottom will show you what AP your device is currently connected to or what your wireless card is currently doing.

  • Q: How do I setup my Wireless Connection?
  • (a) Insert Card while device is on
    (b) Wireless setting should pop up automatically
    (c) Otherwise Cisco Settings availableunder WindowsACU.exe
    (d) All other cards settings under Start, Settings a Control Panel, Wireless Settings

  • Q: Will it support Remote Desktop Client?
  • Windows CE 5.0 Core does not support Remote Desktop connection. It will support thin clients, such as Naurtech and PowerNet.

  • Q: How do I communicate with my Computer?
  • You will need to use a program called “Active Sync” available free from Microsoft.

    a. Install The latest version of Active Sync onto your PC available at:
    b. Unplug Com Cable from Device then reconnect, Active Sync should automatically connect to your computer
    c. If you cannot connect to ActiveSycn automatically- while you’re connected, on the device under Window’srepllog.exe will force a connection to PC.

  • Q: What is EPC?
  • The concept of EPC was originally proposed by the Auto-ID Laboratory (it became EPCglobal after transformation from an R&D organization into a standards promotion organization). EPC is the abbreviation of Electronic Product Code. It can be the standard code of any object and is suitable for use on RFID labels. Combined with the internet and information technology this system connects objects to computers as a network to promote mutual communication.

    EPC technology starts with the storing of the EPC code in the label. As the object moves, the code reader on the transportation path emits radio waves and senses the label on the object. The back-end system then starts the data inquiry, storage and retrieval. The entire operation relies on the complete integration of the system. The transmitted information about the object includes not only basic data such as the appearance, weight, material and package, but also information such as manufacture, upstream raw material and even the distribution of the final products and a description of the activity path and production process.

    EPCglobal Network uses technologies such as EPC code, Radio Frequency Identification (RFID) and the information network to establish a global standard RFID infrastructure for the automation, tracking and tracing of supply chains and improving the visible information for object exchange with improved efficiency and information accuracy. Also, the application of the EPCglobal Network technology allows trade partners to accelerate the handling process of purchase orders, provide rapid response to customer's requirements as well as improve efficiency during the receipt, calculation, categorization and transportation of objects.

  • Q: How can I read the dust-proof and water-proof specifications?
  • The IP code (International Protection Code) for the water-proof and dust-proof construction of electronic equipment is decided by the international organization EIEMA. The standard EN60529 specifies the unified global requirements for the water-proof and dust-proof function of products.

    Due to the different design targets and application environments, there are different protection classes, for example: In "IP54", the first number defines the dust-proof level (0-8); level 5 in this example. The second number defines the water-proof level (0-6); level 4 in this example.

    The first code represents the dust-proof level

    (a) 0: No protection.
    (b) 1: Excludes objects larger than 50mm.
    (c) 2: Excludes objects larger than 12.5mm.
    (d) 3: Excludes objects larger than 2.5mm.
    (e) 4: Excludes objects larger than 1mm.
    (f) 5: Dust cannot enter.
    (g) 6: Completely sealed.

    The second code represents the water-proof level
    (a) 0: No protection.
    (b) 1: Water drops from the front are tolerated.
    (c) 2: Water drops within ±15 degrees from the front are tolerated.
    (d) 3: Water drops within ±60 degrees from the front are tolerated.
    (e) 4: Water splashes from each side are tolerated.
    (f) 5: Low-pressure water splashes from each side are tolerable.
    (g) 6: High-pressure water splashes from each side are tolerated.
    (h) 7: Immersion 15cm-1m under water is tolerated.
    (i) 8: Immersion in pressurized water is tolerated.

Pre 1 2 3 4